How do I cancel a subscription I purchased from a Channel Partner?
We're sorry to hear you are considering cancelling a purchase from Pzaz Channel store.
If you are experiencing technical issues, contact us via our live chat or email us at support@pzaz.tv. Our friendly support staff will be happy to assist.
To cancel one of the purchases you made from our Partner Channels:
1) Click on the Channel Store.
2) Locate the Channel.
3) Click on the 3 dots and select "Manage". It will take you to ‘My Account’.
4) Click ‘Cancel my account’. When prompted, click ‘Yes’.
Please be informed that credits and refunds will be issued in accordance with the terms defined by the Publishers. Please read our Terms of Service for more info: https://pzaz.tv/end-user-terms/
What payment methods do you accept?
Pzaz does not sell anything; we only facilitate sales for our channel partners. Consequently, the mode of payment will vary depending on the payment methods accepted by the channel partner.
One of my membership has expired. What should I do?
If one or more of your subscription from a channel partner and you wish to resubscribe, follow these steps:
1) Click on the Channel Store.
2) Locate the Channel you wish to renew.
3) Click on the 3 dots and select "Manage". You will be redirected to the settings page where you can purchase a new plan.
I get errors when trying to buy or renew channels in your Store. What should I do?
If you are encountering issues processing your payment with one of our Channel Partners, please follow these troubleshooting steps below:
First, ensure that all the fields in the checkout are complete. If you miss a field, the transaction will not continue. If you've completed all the fields and still receiving an error, follow these steps:
Clear your internet browser cache. For step-by-step instructions on how to clear your browser's cache, read this: How to Clear Your History in Any Browser.
Still having problems? Try using a different browser, like Firefox, Safari or Opera, and run through the above steps again.
If none of these solutions work, contact us via our live chat or email us at support@pzaz.tv. Our friendly support staff will be happy to assist.
How do I sign up for Pzaz?
New members can register online via the Pzaz website or directly on our Android or Apple apps after downloading them from the Google Play Store or Apple App Store. Alternately you can sign up by going to:
https://app.pzaz.tv/activate Once you have signed up, you will receive an activation code via email. Use this to sign in to your Pzaz account. If you forget it, you can reset it by clicking the ’Forgot code’ button at the bottom of the sign-in form.
How can I change my email address?
For security reasons, please contact us via our live chat or email us. Our friendly support staff will be happy to assist.
Does Pzaz share my email and other personal data with others?
Your email and any other personal data is subject to the General Data Protection Regulation (GDPR). It means that before sharing any personal information, we make sure that there is a legitimate reason for doing so and that there are appropriate safeguards in place. For more information, read our Privacy Policy:
https://pzaz.tv/privacy/How do I change my password?
To reset your password, navigate to “My Profile & Settings” and click “Change” next to the password field. You will be prompted to confirm your existing password before entering and reconfirming your new password.
Why haven’t I received my welcome email?
If you haven't received our welcome email, your email service might have mistaken our email for 'spam' (junk email). All email services have a separate Spam or Junk mail folder, so check yours to see if it's there.
If you still can’t find your welcome email, there is a chance you might have mistyped your email when signing up. Contact us via our live chat or email us. Our friendly support staff will be happy to assist.
Do I have to login in every time?
Users should not have to login for every new session. Your device might not be storing your login details correctly.
If this problem persists, please arrange for a 'TeamViewer' session. This allows one of our support representatives to see what is happening on your end. Please contact us via chat on our website or email us.
My activation code has not been accepted. What should I do?
First, try entering your activation code without spaces between the letters. If you are having difficulties typing the letters, try a different device. We know it can be hard to switch from letters to numbers on your Android TV Box, for example, so try entering your activation code on a PC or mobile.
If you are still having problems entering your activation code, contact us via our live chat or email us and Our friendly support staff will be happy to assist.
I receive an error message when entering my activation code.
If you are receiving the error message “Wrong code", please double-check if you are typing the characters correctly. Please also be advised that if you see 0 in your code, that is zero. (We do not use Oooohs to prevent confusion) If you keep getting the same error, we suggest you recover your code. You can do this by clicking the “Forgot Code" link. An email will be sent to you that contains a "Reset Activation Code" button. Click this to start the process after which you shall receive another email containing your new code.
When you are receiving any other kind of message, contact us via our live chat or email us. Our support staff will be happy to assist.
I lost my Pzaz activation code?
To reset your activation code:
1) Open the Pzaz app.
2) Click “FORGOT CODE" below the sign-in button
3) Enter your email address used to sign up for Pzaz and click on "Send Request"
You will then receive an email containing your code.
Why is my account blocked?
Like most online services, we have security systems in place designed to detect and help prevent fraud. If you accidentally use the wrong login several times in succession, your account will automatically lock. Don't worry. After a few minutes, it should unlock itself.
If you can’t remember your login details or you cannot get access to your account, contact us via our live chat or email us and Our friendly support staff will be happy to assist.
Why do I see a blank screen?
A blank or white screen is often the result of a slow internet connection. You can test your internet speed here. You can also run a speed test directly from our app. Click the ‘Settings’ icon (top RHS of screen) > ‘Troubleshooting’ > ‘Run Test’. You don’t need a super-fast internet connection, but an internet speed of 5Mbit or more is recommended.
If your Internet speed is stable but you are still experiencing issues with blank/white screens, read on for device-specific advice on how to resolve the issue.
Internet browser, Windows.
Hold down the CTRL key and press F5 to refresh the browser window.
Safari browser, iMac:
Hold down the CMD + R keys to refresh your Safari browser.
Android or iOS app:
First, confirm which Operating System (OS) your device has installed:
How to determine which OS my Android device is running.
How to determine which OS my Apple device is running.
On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later. On Apple devices, ensure you have iOS 10 (released September 2016) or later. If your operating system is an earlier version, please update your device to a more recent OS before proceeding to the next step.
If updating your Android or Apple device's OS does not resolve the issue, close the app by pressing the ‘Home’ button on your device.
Still having problems on Android? Clear the app cache by following these steps:
Open the ‘Settings’ app on your Android device.
Locate and open the ‘Storage’ heading.
Tap the ‘Other Apps’ heading to see a list of your installed apps
Tap the App > Clear Cache.
Smart TV, Amazon Firestick or Android TV box: First, confirm which Operating System (OS) your device has installed. On Android devices, ensure you have Android 4.4.4 (released July 2012) OS or later.
If updating the operating system (OS) does not resolve the issue, close the app by pressing the ‘Home’ button on your device, then navigate to settings > apps, select our app and then choose the option to clear cache and data.
If none of these solutions work, contact us via our live chat or email us. Our friendly support staff will be happy to assist.
I can't switch between devices?
If you are having issues switching devices, try waiting 3 minutes between logging out on one device and signing in on another. If this does not work, contact us via our live chat or email us at support@pzaz.tv. Our friendly support staff will be happy to assist.
Why am I experiencing a freezing or jumping picture?
A freezing or jumping picture is often the result of a slow internet connection. You can test your internet speed here. You can also run a speed test directly from within Pzaz. Click the ‘Settings’ icon (top RHS of screen) > ‘Troubleshooting’ > ‘Run Test’. You don’t need a super-fast internet connection, but an internet speed of 5Mbit or more is recommended.
If your Internet speed is stable but you are still experiencing issues with freezing or jumping pictures, try logging out and back into Pzaz. Failing that, restart your router by switching it off for 30 seconds before switching back on.
If none of these solutions work, contact us via our live chat or email us at support@pzaz.tv and our friendly support staff will be happy to assist.
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