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Pzaz Customer Privacy Policy

(Last modified June 22, 2021)
Pzaz is committed to your privacy. Read our customer Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information.

We take your privacy very seriously. When you use Pzaz , you trust us with your information.
This Privacy Policy is meant to make it easy to understand why and how we collect and hold personal data from you. It also explains what we do to protect your data and how you can amend your preferences or have your data deleted. It is important you take the time to read this Privacy Policy carefully. We welcome your feedback and questions, and if there is anything you do not understand or if you have any questions about this Privacy Policy, you can contact us.

Scope

This Privacy Policy applies to information collected by Pzaz through the ‚ÄúPzaz Services‚ÄĚ, which includes: Pzaz websites (‚ÄúPzaz Sites‚ÄĚ), Pzaz‚Äôs products and certain other products utilising Pzaz‚Äôs streaming platform or operating systems, Pzaz‚Äôs mobile apps (including the Pzaz Mobile App), the Pzaz emails and newsletters, and Pzaz‚Äôs accounts on third-party social networking sites. Pzaz consists of many third party providers who will have their own Privacy Policy and Terms of Service defined.

How to contact us

Please contact us if you have any questions about this Privacy Policy or the information we hold about you. If you wish to contact us, please write to us using the contact form.

Your information

Information You Provide

When you create a Pzaz membership, you provide us with personal information that includes your name, address and email. We also collect information from others when, for example, you recommend our product to a friend via our send-to-a-friend functionality. We also receive personal information when you contact us, send us feedback, and complete our surveys.

When you add a credit card or payment method to your account or place an order with us, we will collect your payment information and billing address, and (if you make a product purchase), your shipping information.

If you use product features with text messaging or email, Pzaz will also collect the phone number, email address, and any other contact information you provide.

If you contact us directly, we may receive additional information you provide, such as your name, email address and phone number, and the contents of a message or attachments that you may send to us. You may also provide us with information if you subscribe to our marketing communications or to obtain content such as product information, whitepapers and reports.

We also collect the personal information of other people, for example, if you provide email addresses of friends for referrals or postal addresses of recipients for gift purchases.

Information that we collect automatically through Pzaz Services

Pzaz provides a range of web technology as part of its services. We collect and store information using cookies and other technologies. This helps us to understand which information we provide is useful to you and to improve your website experience.

We hope that once you understand the measures we take to help ensure secure transactions and privacy, and the steps you can make yourself, you will be as happy about the safety of your online transaction and personal information. We have no desire to infringe your privacy while using our site or Pzaz Services, and we will never provide your personal information to anyone else except as set out in this policy, our Terms of Service or if we sell our business in whole or in part.

The specific activity information that Pzaz collects depends on how you use our service and how you manage your privacy controls. The activity information we collect may include:

  • Type of devices you have, IP address, operating system type and version, browser type and language, Wi-Fi network name and connection data, and information about other devices connected to the same network;
  • Where your devices are located based on IP;
  • Family names and profile pictures that you provide;
  • The occurrences of technical errors, your interactions with service features and content, your settings preferences;
  • Content interaction information, such as content playback details, including duration, and network details for service quality, including information about your internet service provider;
  • Content that you are viewing or have viewed or have shown interest in by, for example, adding it to your bookmark.
  • We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.

Cookies

We try to make all of our services simple, useful and reliable. We use various technologies to collect and store information when you visit or use a Pzaz Service, and this may include using cookies or similar technologies to identify your browser or device. When you use our website and services, small traces of information about you visiting us are stored on your device. This information is stored in a small file called a ‚ÄúCookie‚ÄĚ.

A Cookie does not contain a lot of information, but the information it contains is used during your visit and the next time you visit us and when you use any of our software services. It allows us to recognise you and keep track of important settings you have made in the past. For example, it remembers that it’s you who is visiting so we can remember your password and not to show information you indicated was not of interest.

Cookies can be used for:

  • Remembering a login name or settings,
  • Collecting information about how you use the product,
  • Storing temporary data (session Cookie).

If you install or stream a Third-Party Channel (i.e., a channel co-branded with the Pzaz logo on the channel’s home page), or if you conduct a voice search in one of these channels, you are interacting with that channel directly, and the channel provider and its advertising partners may collect information about your Devices (including unique identifiers, IP addresses, and device settings like language and time zone), your Pzaz account registration information (if you choose to share that with them), and your usage of that channel (e.g. videos, ads and other content you search, select and view within their channels, and audio information when you use some of the voice-enabled features), as described in the Privacy Policy for that channel. You should review the Privacy Policy for the channel you want to install or stream to understand how your data is used.

How we use collected data

We use information that we collect for the following purposes:

Provide our services: such as processing tasks you have set up, or executing the functionalities our services offer.

Maintain & Improve our services: such as tracking if our services are working as intended, measure performance and to monitor and prevent outages. We also use the information to learn and understand how our services are being used, which allows us to improve our services and develop new functionality.

Communicate with you: We use information that we collect, such as your email address and your usage data, to interact with you directly. We may notify you about any changes and improvements to our website and services or information that may be of interest or important to you. If you contact our support, we will use your information to help you resolve any issues you might be facing.

Personalisation: We use your information to personalise your experience on the Pzaz Services, including suggesting and offering you relevant content and recommendations;

Analytics and Performance. We use your information to measure performance and analyse key metrics relevant to our business;

Advertising: We use your information to show you ads (including personalised ads) through the Pzaz Services, on Third-Party Channels, and third-party websites, mobile apps, platforms and devices. We use your information to measure and understand the reach, viewership, and effectiveness of advertising, and provide advertising analytics and reporting.

Security and Fraud Prevention to Protect Pzaz and our members, we use your information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks and technical issues that could harm our members and us.

Sharing your personal data

We may also use the data you send to us by the completion of surveys to prepare user profiles. We do not pass on your personal data to any third parties except:

  • To enable you to obtain access to the restricted parts of individual service providers‚Äô information;
  • To allow you to receive information you have requested to be sent to you by post (we will disclose your address); or
  • To Partner Companies for the purposes of providing the service as indicated in the general Terms of Service. We work with other businesses (including contractors and service providers) to provide services for us and to help with our operations, which may require that they access and use your information.
  • With Channel Providers: We share information with partners whose services are available through the Pzaz Services such as providers of Third-Party Channels. This information is shared for different purposes, including for reporting and analytics (e.g. report on the total number of channel installations or the number of hours streamed), providing services to you, tailoring your user experience, and personalising ads to you.
  • With Your Consent: We also may share personally identifying information with your consent, for example, when you agree to our sharing of your personally-identifying information with other third parties for their own marketing purposes, subject to their separate privacy policies.
  • As Required by Law: We may also share your information (1) to comply with laws or to respond to lawful requests and legal process, (2) to protect the rights and property of Pzaz, our employees, agents, customers, and others, including to enforce our agreements, policies, and Terms of Service, (3) in an emergency to protect the personal safety of Pzaz, its employees or customers, or any person, or (4) from investigating, preventing, or take action regarding illegal or suspected illegal activities.

Data Storage, Transfers and Security

Security: We use industry-standard methods of securing electronic databases of personal information. However, you should know that no company, including Pzaz, can entirely eliminate security risks associated with personal information. To help protect yourself, please use a strong password, do not use the same password to access the Pzaz account that you use with other accounts or services, and protect your usernames and passwords to help prevent others from accessing your accounts and services.

Transfers: Pzaz is a global company with affiliates, varied business processes, management structures and technical systems that cross borders. Information collected by Pzaz or on our behalf may be stored on your devices, on your mobile device if you use Pzaz’s mobile apps, or on our servers, and may be transferred to, accessed from, or stored and processed globally in any other country where Pzaz or its service providers maintain facilities or call centres, including jurisdictions that may not have data privacy laws that provide protections equivalent to those offered in your home country. While such information is outside of your country of residence, it is subject to the laws of the state in which it is held and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such state. We will protect all personal information we obtain in accordance with this Privacy Policy and take reasonable steps to ensure that it is treated lawfully.

Your Choices and Rights

We offer you transparency and control over your own privacy and the information we collect. In addition, you have right to request:

  • An electronic copy of all the personal information that we hold about you.
  • A printed copy, but this is subject to the payment of a small fee because we have printing and postage expenses. To do so, you have to:
    • Put your request in writing and send it to us,
    • Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill).
    • You will receive your requested copy within 30 days of the request.
    • Correcting or changing your information. You can always ask us to correct any inaccuracies in your data free of charge. If you wish us to change something, you have to:
    • Put your request in writing and send it to us.
    • Provide us with your membership username and registration details.
    • Specify the information that is incorrect and what it should be replaced with.

Deleting your membership and information

If you are no longer interested in using Pzaz services, you can ask to have your membership account deleted. You can even request deletion of the entire history of information that Pzaz holds on you.

When you request us to delete your data, we follow a deletion policy to make sure that your data is safely and wholly removed from our system. We secure the data we hold, and therefore there might be delays in the removal of your information from our system and the back-ups we hold.

Some information needs to be retained by us for a certain period for legal business requirements such as for financial record-keeping purposes, or where we have to comply with legal or regulatory requirements and to provide security, fraud & abuse prevention. We use technologies and tools to develop and deliver our Service. Some of these may have automated secure backups that do not provide us with the option to delete individual data from encrypted backups. However, in the rare event we need to restore a backup we will make sure your data will instantly be removed as part of restoring the backup if you have requested so.

How Secure is My Information?

We will use reasonable technical and organisational measures to safeguard personal data. For example, access to your membership account is controlled by a password and username that are unique to you. We store your personal data on secure servers; we do not store payment details, and where these payment details are transmitted to our partners for payment processing they are sent in an encrypted form.

Transfers of data

Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.

We are headquartered in the United Kingdom. By submitting your data and using the Pzaz website and services, you agree with this Privacy Policy and our Terms of Service.

When you sign up to receive any of our services, we will not transfer your personal data to countries outside the European Union for storage or processing, unless it is a recognised ‚Äėsafe harbour‚Äô or we have in place suitable and adequate contractual terms to protect and safeguard your data in such other territory.

European Requirements

The European Union General Data Protection Regulation (GDPR) applies to the processing of your information. We provide controls and processes as described in this policy to exercise your right to request access to, update, delete, restrict, export and object to the processing of your information.

Providing our services

By using our services, you have agreed to enter into a contract. We process your information as part of this contract.

Changes

We may change this Privacy Policy from time to time; however, we will not reduce your rights under this Privacy Policy without your explicit consent. We will always notify you when we have updated our Privacy Policy and will do so in clear language. We will also ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

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